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Quality Overview

Quality is defined as a measure of excellence. At Link Waves, we have stringent quality demands for the products and services we provide to every customer. Our Cisco equipment offers the performance you need, along with the peace of mind you want.  All pre-owned equipment Link Wavesprovides is thoroughly tested, totally refurbished to look as good as new and professionally packed in our state-of-the-art Technical Center. Our quality control process ensures that you receive a high quality product in excellent working condition. We provide technical support ranging from concept and design to implementation and integration for all unused and used equipment. And, we provide a one year warranty* on all products.


All refurbished equipment goes through the following checklist, which guarantees that only the highest quality machines are delivered, ready to run, right out of the box:
  • Equipment is configured to customer requirements
  • Equipment successfully tests to manufacturer specs
  • Serial numbers are recorded
  • Equipment is refurbished and cleaned to look as good as new
  • All components are accounted for
  • Shipment is professionally foam packed, wrapped and banded; large orders ship in wheeled, padded and secure crates
  • Proper paperwork is filed (domestic and international)
  • Personal follow up on all orders
  • Shipment is complete and accurate
Our Technical Center engineering and logistics staff is manufacturer-certified and is committed to providing you with the best possible technical care and customer experience with every order.

* Retail end-user clients only. Wholesale clients should contact their sales representative for wholesale warranty programs.

 

 
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